YOUR ORGANISATION

1.	Which of the following best describes the company you work for? Please select one option
	Private limited company
	Public limited company
	Charitable/not for profit
	Other

If other, please specify

2.	How would you describe your organisation? Please select one option
	Events arena	Sporting/recreational ground
	Sporting stadium - capacity under 10,000	Educational institution
	Sporting stadium - capacity 10,000 to 49,999	Security/crowd safety deployer
	Sporting stadium - capacity 50,000+	Other

If other, please specify

3.	Which area of the UK does your organisation primarily deliver its service offer? Please select one option
	South East	East of England	North East	Wales
	South West	East Midlands	North West	Scotland
	London	West Midlands	Yorkshire & the Humber	Northern Ireland

4.	How many employees does your organisation have? Please select one option
	0-10
	11-49
	50-199
	20+

SPECTATOR SAFETY STAFF

5.	How many staff do you employ in spectator safety roles overall? Please estimate number if actual numbers are not known
	Permanent PAID staff - Full-time
	Permanent PAID staff - Part-time
	Volunteers

6.	Approximately how many PERMANENT members of staff do you employ in the following spectator safety roles? Please select one option for each role
		None		1 to 10		11 to 24		25 to 49		50 to 199		200+
	Manager of crown/spectator control
	Supervisors
	Stewards
	Disabled supports stewards
	Security (e.g. door supervision, crown response team)

7.	Approximately how many VOLUNTEERS do you employ in the following spectator safety roles over the course of the year? Please select one option for each role
		None		1 to 10		11 to 24		25 to 49		50 to 199		200+
	Manager of crown/spectator control
	Supervisors
	Stewards
	Disabled supports stewards
	Security (e.g. door supervision, crown response team)

8.	Approximately what proportion  of those working in spectator safety roles are in the following age bands?
	Under 18
	18 to 24
	25 to 34
	35 to 44
	45+

9.	Approximately what proportion of those working in spectator safety roles are male and female? (%)
	Male
	Female

10.	Approximately what proportion of those working in spectator safety roles has a disability? (%)
	Proportion of workforce with disability

11.	What is the average hourly wage paid to those employed in the following roles? (Please give the £ per hour)
	Manager of crowd/spectator control
	Supervisors
	Stewards

RECRUITMENT AND RETENTION

12.	How easy/difficult is to to fill the following spectator safety roles when a vacancy arises? Please select one for each role
		Very easy		Fairly easy		Neither easy nor difficult		Fairly difficult		Very difficult		We do not employ people in this role
	Managers of crowd/spectator control
	Supervisors
	Stewards
	Disabled stewards
	Security staff (e.g. door supervision, crowd response)

13.	Why are these jobs difficult to fill? Please select as many as apply
	Too much competition from other employers		Lack of opportunities for career progression
	Lack of technical qualification required for the job		Job entails shift work/unsociable hours
	Low number of applicants overall		Seasonal work
	Not enough people interested in this type of job		Facility is in a remote location/has poor public transport links
	Terms and conditions/pay is unappealing		Facility is in a high cost area/lack of affordable accommodation
	Low number of applicants with the required skills		Don't know
	Low number of applicants with the required attitude, motivation or personality		No particular reason
	Lack of work experience		Other

If other, please specify

SKILL REQUIREMENTS

14.	To what extent do you expect MANAGERS/SUPERVISORS working in spectator safety roles to hold the following qualifications? Please select one for each qualification
		Minimum entry requirement		Desirable		Not important		Don't know
	Level  2 spectator safety
	Level 3 spectator safety
	First aid
	Health and safety
	Fire safety
	Professional management qualification

15.	To what extent do you expect PAID STEWARDS to hold the following qualifications? Please select one for each qualification
		Minimum entry requirement		Desirable		Not important		Don't know
	Level  2 spectator safety
	Level 3 spectator safety
	First aid
	Health and safety
	Fire safety

16.	To what extent do you expect VOLUNTEER STEWARDS  to hold the following qualifications? Please select one for each qualification
		Minimum entry requirement		Desirable		Not important		Don't know
	Level  2 spectator safety
	Level 3 spectator safety
	First aid
	Health and safety
	Fire safety

17.	Are there any other qualifications that those working in spectator safety roles should have?

18.	Are there any particular skills or attributes that should be covered by future qualification frameworks for spectator safety?

19.	Which of the following skills and attributes are ESSENTIAL for people working as MANAGERS/SUPERVISORS in spectator safety? Please tick all that apply
	Management and leadership		Reporting - incident reports		Project management
	Managing resources		Risk assessment		Team working skills
	Co-ordinating teams		Understanding body language		Volunteer co-ordination
	HR skills (e.g. performance management)		Understanding legal requirements		General IT user skills
	Health and safety		Administrative skills		Planning workloads
	First aid		Communication skills		Running effective meetings
	Fire safety		Customer service skills		Ability to follow instructions
	Child protection		Equality and diversity		Good personal appearance
	Anger management		Foreign language skills		Good time management
	Hazard awareness		Literacy skills		Self motivation
	Managing behaviour/conflict		Numeracy skills		Work experience
	Negotiation		Observation
	Personal safety/security		Problem solving skills

20.	Which of the following skills and attributes are ESSENTIAL for people working as STEWARDS? Please tick all that apply
	Management and leadership		Understanding body language		Team working skills
	Health and safety		Understanding legal requirements		Volunteer co-ordination
	First aid		Administrative skills		General IT user skills
	Fire safety		Communication skills		Planning workloads
	Child protection		Customer service skills		Running effective meetings
	Anger management		Equality and diversity		Ability to follow instructions
	Hazard awareness		Foreign language skills		Good personal appearance
	Managing behaviour/conflict		Literacy skills		Good time management
	Negotiation		Numeracy skills		Self motivation
	Personal safety/security		Observation		Work experience
	Reporting - incident reports		Problem solving skills
	Risk assessment		Project management

21.	Thinking of your current spectator safety staff, are there any skills that are in need of improvement? Please tick all that apply
	Management and leadership		Understanding body language		Team working skills
	Health and safety		Understanding legal requirements		Volunteer co-ordination
	First aid		Administrative skills		General IT user skills
	Fire safety		Communication skills		Planning workloads
	Child protection		Customer service skills		Running effective meetings
	Anger management		Equality and diversity		Ability to follow instructions
	Hazard awareness		Foreign language skills		Good personal appearance
	Managing behaviour/conflict		Literacy skills		Good time management
	Negotiation		Numeracy skills		Self motivation
	Personal safety/security		Observation		Work experience
	Reporting - incident reports		Problem solving skills		Other
	Risk assessment		Project management		No - all staff are fully proficient

If other, please specify

22.	Do you access external funding to support the training of those EMPLOYED in spectator safety roles?
	Yes
	No
	Don't know

23.	Thinking of your organisation, if a steward required additional training, who would be responsible for paying for it?
	Employer
	Individual
	Cost shared between employer and individual

FUTURE ISSUES

24.	Thinking of the role of spectator safety/stewarding is the level of skill needed to do the job.....
	Increasing
	Staying the same
	Decreasing
	Don't know

25.	Over the next 12 months do you expect your spectator safety workforce to....? Please select one only
	Increase a great deal
	Increase a little
	Stay the same
	Decrease a little
	Decrease a great deal
	Don't know

26.	Are there any particular skill areas that you believe will be of greater importance in the future?

27.	Are there any issues that you feel are affecting the skills required of people working in spectator safety roles?

ABOUT YOU

Please could you provide the following details.....
Name
Job title
Organisation
Address
Telephone number
Email address (NB this email address will be used to select and contact the prize draw winner. The draw will take place on 08/02/2012)

If required, can we re-contact you regarding this survey?

Yes

No

Don't know

As the Sector Skills Council for the Active Leisure, Learning and Well-being sector, SkillsActive is dedicated to the needs of organisations in the sector and aims to ensure that learning meets the needs of those that we represent. Would you like to receive further information about the work of SkillsActive?

Yes

No

31.	We will store your details and only contact you via the method(s) you indicate below to keep you informed about activities relevant to the active leisure, learning and well-being sector (including news, events, training, research and consultations)
	Email
	Post
	Telephone

32.	SkillsActive Services Ltd, our trading arm and subsidiary companies are also working towards the same goal as SkillsActive, the sector skills council and may contact you with information on products and services relevant to the active leisure, learning and well-being. Would you like to receive further information from SkillsActive Services via any of the following methods?
	Email
	Post
	Telephone

Thank-you for taking the time to complete this questionnaire.